Reliable Controls
Authorized Dealer
Program

"I like the new MACH-ProLight™. The response time to commands with the built-in output status makes it so easy for lighting projects, I don’t have to include or wire extra current transformers. The panels that come prewired with relays make my lighting projects go much smoother and faster. The MACH-ProLight is easy to install. We had some challenges at a lighting project at a professional football stadium, and we needed to modify and reconfigure the panels on the fly. In the end it worked out really well. I’ve been working with Reliable Controls for about 10 years, and the new product lines always help my projects instead of creating more work for me. The MACH-ProLight is easy to install, easy to program, and makes lighting projects much faster."

"This year marks our twentieth year of partnership with Reliable Controls. Both of our businesses have gone through many changes over the years, and through hard work, clear values, trust, and respect we have built a strong business relationship and many personal relationships. Reliable Controls has always shown a genuine intention to assist us in growing a professional, sustainable business and is tirelessly committed to ensuring end users are satisfied."

"Your technical support is what differentiates Reliable Controls from every other building automation and security system supplier in the world and why we are proud to be an Authorized Dealer."

"Reliable Controls has been a key strategic partner for business. With an immensely versatile product offering complemented by a network of peripheral partners, we are able to furnish our customers with a complete solution. The technical quality of the Reliable Controls products is simply superior to others in the industry, and this allows us to comply with the strictest of standards in our market. The technical and engineering support is impeccable—this has been critical in the deployment of more challenging projects. Without a doubt, joining the Reliable Controls Authorized Dealer network has helped us to continue to provide high-quality solutions to our customers."

"[Reliable Controls] technology allows us to do more things; it's very hands on. Reliable Controls empowers us so that we, in turn, can empower our people, our clients. If there's anything we can't do, we trust—without hesitation—that we can ask for help, even for basic solutions. The freedom to ask anything, without feeling like we're being judged, is part of the respect we experience with Reliable Controls, and it's between the lines of everything they promote."

"RC-Studio is quite powerful for me. Once you have everything set up, it’s so easy to go to one space and be able to see everything so clearly and work with it there. Even if there’s a third-party controller, I think it’s great how it all works well together. I really love RC-GrafxSet. It’s quite hard finding really nice graphics to work with. I really like how clean they are. Using them, everything looks so much more professional and much clearer for clients. They love being able to look at that—it’s really impressive."

"In the early days of my company, when I was still working with another vendor, I worried I wasn't going to live beyond age 45. Sometimes I'd run into huge technical problems while working on a system, and I'd figure it all out in the end, but it was really stressful. I don't have that stress anymore now that I work with Reliable Controls. Their customer support is great!"

"When we promote Reliable Controls, we have confidence in the technology. We believe in the power these products have to transform the world and people's lives. Especially with today's challenges—air quality and viruses, and who knows what else in the future—you have to trust the people who handle and store your information. I know Levi and Tom truly believe in doing the right thing, and I think that's true!"

"In simple terms, I needed a BACnet solution, and after reviewing the Reliable product line, and investigating the reliability, support, and ease of use from peers in the industry, it made my decision easy. In the past I have represented a couple of the large names, and was always disappointed in the way order processing, documentation etc. was handled on-line. I was pleasantly surprised to first find a web portal that actually functions the way I have always wanted, making our jobs easier. Kudos to whomever designed it, it is very function and complete. From the basic training videos, product submittal & sales PDFs, newsletters, information on previous installs, I find that Reliable Controls is making life simpler to take on a new product line."

"We thank Reliable Controls for providing great commercial, technical, and training support and product reliability. We truly believe Reliable Controls are ‘people and technology you can rely on.’ We aim to follow this mission when we serve our customers, as well."

"Just want to give a shout-out to your Reliable Controls Website Operations team. The Ask AI widget for Authorized Dealers has been astoundingly useful. I’ve been able to field complex questions from clients and prospects at an astonishing rate with this widget’s help. It typically takes me some time to navigate through product bulletins, user manuals, and specification documents to arrive at a similar answer, but this new source document identifier and AI summarizer is concise, rapid, and a time-saver. Of course, the “trust but verify” motto still applies with any new query engine, but it still dramatically drops the effort level needed to find quality answers"

"I have been working with Reliable Controls products since 1989. Reliable Controls is run with honesty and integrity, and the company has been a pleasure to work with all these years. I have never had an issue I could not go to them with and find a satisfying resolution. Top-notch support from sales to service. Keep up the good work!"

"We continue to align with Reliable Controls because of the support we get. In most other circumstances the support isn't there, but Reliable Controls is always just a phone call away—whether it be in Canada, in Singapore, or Jason himself. We have a great relationship with Reliable Controls, from the sales team to the technical team. They're always looking for the best outcome for us."

"I have loaded the latest RC-Studio, MACH-ProWeb firmware and RC-WebView on a few different sites. This release of RC-Studio with the new File Sync feature and sending configuration changes across the B/VPN is the best thing since sliced bread! It’s awesome! Good job to the team in Canada for getting this released."

"We enjoy an extremely positive relationship with Reliable Controls as a strategic partner for our building automation business. Reliable Controls listens to our needs in a way that is unique from any other supply partner. If you are looking for a partner that listens well to you as a customer and provides solid solutions and technical support for your control systems needs, Reliable Controls is a great choice."

"There isn't just one time [Reliable Controls] has come through for me; they make my life better every single day. Just knowing I have a team of technical experts—the people who actually built the products—available to help me with any question I have... That makes all the difference. I sleep at night because I feel supported. It's more than just business; it's about having inner peace."

"We are proud to be a dealer for Reliable Controls, an industry leader in providing top-notch energy and environmental controls. Our internal team and our customers appreciate the quality products, with a 5-year warranty that rarely has to be used, and a variety of software packages that can be used to meet any application. Each department interaction we have, from technical support, application engineering, sales, marketing, ordering, etc, proves to us time and again that Reliable Controls is a trusted and valued partner in our business."

"There was one big reason I wanted to go with Reliable they had the Government of British Columbia's stamp of approval. Across the board I think it's one of the better products on the market. Most systems try to cater themselves to certain applications. So one system might be good at this, but bad at that. Reliable Controls MACH-System covers all the bases, it fills the market. With other products it becomes complicated to try to put a system together - they need to be layed out 'just so' to work right. There's so much to know it's hard to remember it all. Reliable Controls MACH-System fits. It's straightforward, there's not a lot of things you can do wrong."

"I have worked with Reliable Controls for well over a decade and have had many opportunities to test the team’s patience and expertise. Their dedication to their product line has ensured we always have solutions for the many complex systems and environments we work in. Their team of professionals have never let us down and continue to provide the type of support you would expect from a true partner."

"Service is Environmental Automation’s core business, and Reliable Controls has been instrumental in helping us affirm, sustain, and maintain affinity with our customers. The sales, design, and technical and engineering support teams are ethical, aligned, and collaborative, which gives us unwavering confidence in the reliability of the product and the team behind it. Reliable Controls is truly reliable every step of the way!"